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Project Co-ordinator / Business Analyst

Job Title: Project Co-ordinator / Business Analyst
Location: Sydney
Reference: 2797301
Job Published: August 16, 2018 10:47

Job Description

Global Professional Services organisation are looking for a Technical Business Analyst/Project Coordinator to assist with a huge portfolio of SaaS-based projects. Your role will vary from Business Analysis to project Co-ordination/Project Management. They're working through big system transformation including ERP, CRM, and other Saas-based applications. A number of other user-impacting projects are going on in parallel with this one including a change to cloud email (Exchange) and cloud backup (OneDrive). 

Working closely with Program Managers and Project managers this role will be focused on ensuring that applications are ready and application problems are resolved as the roll-out takes place.  Because of the complex interaction between the apps, hardware, OS, and people, it should really be seen as being responsible for a smooth transformation for the end-user.
Duties Include:
  • Initial preparations
  • Working with local IT&S, establish 
  • Extract application information from the network.  Work with local IT&S to eliminate irrelevant apps
  • Coordinate with multiple project teams (PM, testing, remediation, packaging, deployment)
  • Working with local IT&S, communicate to the site in order to set expectations and gain support
  • Identify applications to be tested
  • Contact business user community requesting application information (method depends on site)
  • For each application identify media, owner, tester, installation method, etc. 
  • Oversee testing, Schedule tests
  • Install software, Resolve installation issues
  • Oversee tests/record results
  • Research and resolve issues
  • Coordinate with & support deployment team (& local infrastructure)
  • Application readiness
  • User readiness (requires close coordination between your app activities and the central team)
  • Problem resolution
  • Local site knowledge/logistics
  • Act as liaison between users and the deployment team for app issues and for customer quality/satisfaction
  • Project Management experience desirable
  • 3+ years Business Analysis experience 
  • Excellent organization skills
  • Ability to install applications in a test lab
  • 5 years User Acceptance Testing Experience
  • Must have strong skill in manipulating data in Excel.

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