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Project Systems Support Analyst

Job Title: Project Systems Support Analyst
Location: Sydney
Reference: 3283141
Job Published: June 15, 2021 08:47

Job Description

We are working with a National ASX Listed Business who are implementing Oracle Fusion ERP nationwide. As they start rolling out the ERP implementation, we are in need of a strong ERP specialist to join their team to help support end users as we roll out this ERP system that will be new to many of thier sites and lines of business. This role is a real "hands on" role So, if you are a ERP pro with and are looking to join an exciting growing ASX Listed company, this is the one.

In this role is responsible for the functional support of Oracle ERP business application. The major purpose of the role is to serve locations running Oracle as their ERP platform by:

What you will be responsible for:
  • Issue resolution on incidents and problems for the live units in ERP
  • Service and change requests management
  • Ensures stable business process continuation and improvements
  • Dedicated and high focused business support during period end closing
  • Provides appropriate solutions upon Business Area requirements
  • Design, configure, test and train business solutions in collaboration with solution team
  • Participate in hyper care and take over location support from project team
  • Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations (customers) globally, according to the SLAs agreed- Proactive system improvement proposals and initiatives
  • Preventive business process support- Works closely with business support departments to translate business requirements into feasible solutions
  • Close working relationship with technical, solution delivery, basis and authorization teams all involved in the different business support processes- Understand and work according to the transport and release management process
  • Comes up continuously with business and process related improvement ideas
  • Provide and maintain process documentations like problem, incident and change management
  • Work according to the best practices for support
  • Perform daily tasks in the ticketing system
What You Will Need for this Position
  • 3-5 years of experience in a comparable role within IT or Business
  • Strong understanding of ERP's i.e. Oracle Fusion, S/4 HANA particularly the Sales, P2P, Supply chain modules etc 
  • Functional or technical related work experience with same/similar Business Applications
  • Experience in a manufacturing environment is preferred- IT /Business Degree or Equivalent
  • Solid understanding of the business processes related to the business application(s) concerned
If you are interested in hearing more about this role, Apply now!

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