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Relationship Manager - 24m FTC

Job Title: Relationship Manager - 24m FTC
Contract Type: Permanent
Location: Sydney
Reference: 2710845
Job Published: April 13, 2018 17:46

Job Description

A leading banking institution with global presence and who are going from strength to strength are looking for an experienced Relationship Manager to join the team which oversees the Registry Service provided by a 3rd party provider. This is an exciting role and a fantastic opportunity to join a reputable financial services organisation where employee satisfaction is high. 

Responsibilities for this role include but are not limited to:
  • Incident management - recording all incidents in the incident management tool and monitoring until resolved. Reviewing the 3rd parties incident reports ensuring that they are completed to a high standard.
  • Review the 3rd party performance ensuring they adhere to SLAs and reviewing KPIs.
  • Act as a point of contact for escalations such as registry processing, call centre and IT infrastructure.
  • QA checks including the review of: weekly reconciliations reports, service credit monitoring, incident management, the 3rd parties processes and procedures.
  • Regular correspondence with high level executives both internally and externally.

To be considered for this role you'll have at least 5-10 years experience registry, 3rd party management or related financial services experience. You'll have a technical knowledge of Securities Administration and how Registry impacts other parties. Preference will be given to candidates with experience in managing an external service provider.

If this sounds like you then please hit the APPLY NOW button to submit an up-to-date copy of your CV.

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