Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9wzxjpz29ulwdyb3vwl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Job Search

Salesforce Administrator

Job Title: Salesforce Administrator
Location: Sydney
Industry:
Reference: 3256466
Job Published: April 20, 2021 18:45

Job Description

The Role:
  • Our client is looking for a Salesforce Administrator on an initial 6 months contract with likely extensions to work 2 days from the office in rhodes and 3 days from home
Your Responsibilities:
  • Production incident and problem management
  • Identifying root causes of incidents and recommending solutions to resolve the underlying issues
  • Working closely with the project and development teams to ensure that the business requirements are understood and implemented.
  • Being client focused and able to communicate at a business level, being able to discuss technical matters with non-technical people.
  • Actively contribute to the reduction of the support backlog and improvement of incident trends over time.
  • Ability to work with vendors and other 3rd party providers
  • Ownership of assigned deliverables, contributing to the delivery of projects and ensuring the solution agreed is the solution delivered
  • Quality assurance of enhancements, testing and assisting the business with the UAT
  • Responsible for business analysis and testing of all enhancements, support and maintenance of the production Core CRM, Community Portal, Pardot and future Salesforce based solutions
  • Act as the primary contact for administration and configuration of the Salesforce CRM, Pardot, Service Cloud and Community Cloud
  • Implement workflows within the Salesforce suite of products
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Establish suitable processes to support administrative, development, and change management activities
  • Investigate and analyse issues, identify causes and deliver solutions and ensure accurate and timely resolution of all requests
  • Run Salesforce Optimizer and report/address any issues
  • Review Salesforce Critical Updates and Releases
  • Monitor Salesforce Usage (Data storage, File Storage, Top Users by Data Storage Usage, Top Users by File Storage Usage etc)
  • Create and maintain Salesforce orgs and refresh when needed
 
About You: 
  • Previous experience as Salesforce Admin (minimum 4 years)
  • Detailed understanding of modern DevOps practices including source control, build management (CI-CD), environment management, configuration management and administration within Salesforce.com context
  • Experience with Sales Cloud, Service Cloud, Community Cloud
  • Working within Agile framework
  • Customer oriented approach with good verbal and written skills – excellent customer service
  • Proactive and independent, able to work with minimum supervision
  • Strong data management abilities
  • Proven commercial experience of Salesforce configuration (creation and maintenance of users, profiles, roles, permissions and dashboards, creation of custom objects, fields and page layouts)

Get similar jobs like these by email

By submitting your details you agree to our T&C's

Similar jobs