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Scheduling Officer

Job Title: Scheduling Officer
Contract Type: Permanent
Location: Melbourne
Reference: 3255362
Job Published: April 19, 2021 12:15

Job Description

Our client is a leading Non-Profit organisation who provides community transport and other community services in the Northern and Western Metropolitan Melbourne Region. They are looking to recruit a Scheduling Officer to assist with the organisation and administration of service provision. A key role within the organisation, you will be responsible for:
  • Management for the daily scheduling and rostering for Drivers
  • Appointment scheduling for clients on rostering software
  • Preparing and managing both manual and electronic rosters
  • Liaising with both internal and external stakeholders to implement an efficient sustainable roster which meets the needs of clients
  • Responding to rostering requests in a timely, effective and professional manner
  • Covering scheduled and unplanned leave.
  • Overseeing transport schedules to ensure smooth operation of daily transport requirements
  • Direct daily activities related to dispatching, routing, and tracking of transportation vehicles
  • Monitoring and reporting on demand in various service areas and associated rostering issues
  • Managing enquiries from clients and carers to ensure a high standard of service delivery 
This role is full time, Monday to Friday. A very attractive salary is offered with the benefits of full salary packaging provided. This is an exciting opportunity to participate in the lives of our culturally diverse consumers in a truly vibrant and energetic aged care centre-based community, in a supportive and enjoyable working environment.

Key criteria
  • High attention to details and organisational skills
  • Strong communication skills with the ability to relate to a wide variety of people
  • Previous experience in a Rostering/Logistics or Scheduling role
  • Knowledge of Route Match would be highly beneficial
  • High level proficiency in systems, such as Microsoft Office software, and the ability to quickly learn new software and systems.

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