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Senior Business Analyst Digital/CRM

Job Title: Senior Business Analyst Digital/CRM
Location: Sydney
Reference: 2765166
Job Published: March 04, 2019 09:01

Job Description

Top ASX Listed organisation is looking for a Senior Business Analyst with a strong CRM delivery, Agile background and a solid understanding of Business Development to join their team. This Business Analyst role will serve as a Liaison between IT and the Corporate Business Development Team. They ensure processes and supporting systems continue to meet business stakeholder needs

A successful Senior Busines Analyst will:
  • Perform continuous reviews to align processes (i.e. models, goals, and expectations) with changing business conditions for a given business process or functional area
  • Provide data expertise in various aspects of the project lifecycle
  • Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios, analysis of performance metrics and advanced optimization techniques
  • Work with the stakeholder to define the business value for new projects and present ideas to Senior Leadership
  • Suggest process flow, personnel resource, policy, goal and rule changes along with metrics to measure the impact of those changes
  • Contribute projects to the overall CIO roadmap for Engility
  • Work with the business process architect, process owner, executive sponsor, business subject matter experts and others as necessary to determine the future state of a specific business process
  • Understand at a high level how implemented applications support business processes under consideration for change
  • Collecting, analyze, document and communicate business needs and requirements.
  • Work with internal IT organization to translate business requirements into design requirements via use cases or other techniques as appropriate
  • Help identify enhancements to existing tools and identify the need for new tools when applicable
  • Perform data and systems analysis using SQL tools
  • Assist with testing and change management
  • Candidate must be able to obtain a security clearance. US Citizenship is required
  • Bachelor's degree in Science, Engineering or Business
  • 9 years of hands-on experience with process modelling, analysis and simulation tools
  • Experience working on projects using a variety of process redesign methods (such as business process re-engineering, value chain analysis, Lean Six Sigma or total quality management)
  • Track record of working on projects that delivered for different types of business For example value: revenue growth, customer satisfaction, process efficiency or cost reduction
  • Experience implementing or support Proposal Management Software such as Virtual Proposal Center
  • Ability to work in a fast-paced, collaborative distributed environment
  • Good written and oral communication skills
  • Passionate about high-quality customer service
  • ERP implementation and support experience
  • Experience working with MS Dynamics, Salesforce, Oracle Siebel, or Sage CRM 
  • Data Warehousing experience is a plus

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