Duties include but are not limited to:
- Client management and satisfaction involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements.
- Overall responsibility to ensure that all deliverables are met - reporting on a daily, weekly and monthly basis.
- Liaising with Relationship Managers and Client Service Managers and ensuring they are informed of all issues that may arise and status of all deliverables.
- To escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times.
- Tax Administration.
- Project and Transition participation.