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Senior Manager Customer Retention Strategy

Job Title: Senior Manager Customer Retention Strategy
Contract Type: Permanent
Location: Brisbane
Reference: 3291885
Job Published: July 02, 2021 20:15

Job Description

The Company

One of Australia’s most reputable financial institutions entering an ambitious and exciting growth phase that will strengthen their profile and position within the sector. As a proudly owned customer organisation, their focus is on helping more Australians achieve home ownership and reinvesting their profits back into better products and experiences for their customers.  This role has been created to strengthen the Customer Experience practice with a key focus on retention strategy.

The Role

This newly created role reports in to the Head of Customer Experience, accountable for creating a culture of exceptional service and the delivery of retention outcomes.  You will be part of an organisational wide transformation as the Bank moves into an exciting period of significant growth & change.

You will work with key leaders across all divisions to increase customer satisfaction and overall value, minimise attrition and provide the framework for ongoing reporting & insights to continue driving this forward.

About You

You will have relevant tertiary qualifications and a diverse working background across data & analytics, Cx, sales, marketing & communication.  You will demonstrate a successful history in strategy development through to execution for Customer Engagement. Previous experience working for a Bank, Lender or Insurer is highly desirable, with a deep knowledge of related products and consumer behavior in the sector.  You will have a strong passion for using data, analytics & insights to enhance digital & people channels and an understanding of the customer lifecycle.

For more information, please contact Jade Blackburn today on 07 3854 3803 or Apply now!

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