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Senior Salesforce Business Analyst

Job Title: Senior Salesforce Business Analyst
Location: Sydney
Reference: 32370740
Job Published: May 06, 2021 16:02

Job Description

The Role:
  • Working closely with the project and development teams to ensure that the business requirements are understood and implemented.
  • Being client focused and able to communicate at a business level, being able to discuss technical matters with non-technical people.
  • Ability to work with vendors and other 3rd party providers
  • Ownership of assigned deliverables, contributing to the delivery of projects and ensuring the solution agreed is the solution delivered
  • Quality assurance of jira stories, testing and assisting the business with the UAT
  • Working on requirements in sales Cloud, Community Portal, Service Cloud, Einstein and future Salesforce based solutions
  • Implement workflows within the Salesforce suite of products
  • Work with the team in the process of evaluation, scope and completion of new development requests
  • Assist in training of new users, and grow the Salesforce skill set across the organisation
  • Investigate and analyse issues, identify causes and deliver solutions and ensure accurate and timely resolution of all requests
About You: 
  • Experience as Salesforce BA (minimum 3 years)
  • Experience as a BA (minimum 4-5 years)
  • Experience with Sales Cloud, Service Cloud and Community Cloud
  • Experience with Einstein an advantage
  • Working within Agile framework
  • Customer -oriented approach with good verbal and written skills – excellent customer service
  • Proactive and independent, able to work with minimum supervision
  • Demonstrated experience in writing good user stories and acceptance criteria
  • Strong data management abilities
  • Proven commercial experience of Salesforce configuration (creation and maintenance of users, profiles, roles, permissions and dashboards, fields and page layouts)
  • Salesforce Certifications an advantage