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Service Desk Analyst (Level 1)

Job Title: Service Desk Analyst (Level 1)
Contract Type: Permanent
Location: Sydney
Reference: 3299124
Job Published: July 15, 2021 15:46

Job Description

Leading global firm is looking for an IT Service Desk Analyst to assist with the delivery of high quality customer service & support. You will work as part of a team to trouble-shoot and resolve level 1 IT queries from partners, senior managers and staff.

Your Responsibilities:

  • Provide 1st level support to staff
  • Provide a high level of customer service for incoming phone calls and requests through the call logging system
  • Manage incoming support tickets.
  • Troubleshoot software and hardware issues.
  • Identify problems which require additional expertise and take appropriate action
  • Collaborate with other IT teams and employees to identify and resolve issues
  • The technologies covered include: Windows 10, MS Office 365, MS Outlook, MS Teams.

Your Requirements:

  • Previous experience in professional services highly desirable
  • Solid IT technical knowledge, with a good general knowledge of IT systems and solutions, in particular Microsoft Office and Windows OS (Versions 7 and 10)
  • Excellent written and verbal communication skill
  • Team player- with the ability to fully own customer requests, and see through to complete closure
  • Experience working in a service desk environment with support provided in person and over the phone handling a variety of Level 1 queries

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