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Service Desk Engineer

Job Title: Service Desk Engineer
Location: Sydney
Reference: 3221660
Job Published: February 18, 2021 12:31

Job Description

High Profile Australian Business who are looking for an IT Helpdesk Engineer to join their team due to an increase in project work! You will join on a contract with the potential to extend or go permanent. In this role, you will be working in an agile environment on enterprise-level, high-quality software to support the business and their operations team!

In this role you will be responsible for:
  • Feet on the ground support for our amazing teams
  • Provide IT helpdesk and application support for employees.
  • Provide networked printing maintenance, troubleshooting and installation.
  • Managing and tracking of assets within the asset management system.
  • Organise and maintain the IT storage room.
  • Imaging of laptops / setting up IT equipment for staff, including software applications.
  • General maintenance and administration of hardware, software and operating systems.
  • Delve into and support issues for the various internal and external systems
  • Managing users/groups on Active Directory.
Experience you will require to be successful:
  • Excellent written and oral communication skills
  • Tertiary qualifications in Information Technology
  • 2+ years experience in a similar role
  • 2+ years of experience working with a Help Desk Ticketing System
  • 2+ years working with PC and Apple products including Windows 2010, Office 365, Mac OSX, Apple iOS and Android devices.
  • Work independently and able to follow instructions from Senior IT Technicians
  • Create & maintain support tickets and documentation in order to assist staff in quick resolution of incidents and service requests
  • Good fundamental networking knowledge
  • Initiative and enthusiasm and the ability to identify and prioritise issues and provide appropriate resolutions
  • Meticulous with an eye for detail
  • A practical quick learner who is open to new challenges
If you are interested in hearing more about this role, apply now!