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Support & Systems Administrator

Job Title: Support & Systems Administrator
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $70,000 to $80,000
Reference: 2991595
Contact Email: andrew.heaton@perigongroup.com.au
Job Published: August 23, 2019 10:45

Job Description

The role is working in a small team so you will be used to dealing with a wide variety of technical problems in a laid back environment where the customers are all internally facing.

This is a blend of Systems Administration and Help desk duties in a small team who are seeking to find somebody that can help them.

Job Responsibilities:
  • Resolving end-user IT issues via ticketing system for the Sydney and London office (no shift work or late hours) 8-5pm daily
  • Providing one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication;
  • On-site repairs of hardware, printers, and other peripherals;
  • Triaging 
  • Assisting hardware and network technicians by troubleshooting software, hardware, and
    network issues and, where necessary, in installing network interface cards, hubs, switches,
    network cabling, etc.;
  • Participating in adds, moves and changes to network and systems access.
  • Accurately logging work orders/IT tickets and resolutions into IT software management
    system; maintaining vigilant maintenance of this process;

    Job Requirements:

  • One or more certifications: CompTIA A+, CompTIA Network+,
    MCPMCSE or CCNA;
  • ITIL Certified or knowledge
  • Experience with Service Now ticketing system
  • Must have 3 to 5 years of direct work experience in an IT support capacity;
  • Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide
    range of applications;
  • WAN and LAN connectivity, routers, firewalls and security;
  • Hands on experience with anti-virus and anti-spam solutions;
  • Windows, Exchange, Active directory
  • Ability to quickly analyze issues and determine best course of action using available
    resources;
  • Excellent customer service skills