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Systems Engineer - Multiple Roles!

Job Title: Systems Engineer - Multiple Roles!
Location: Sydney
Reference: 3168822
Contact Name: Reece
Job Published: September 18, 2020 10:46

Job Description

Highly regarded national Australian organisation are looking for multiple Cloud Systems Engineer's to join their team! Multiple roles at the different experience and technical levels! You will work as part of a team who are responsible for administration, development, maintenance and support of the organisation’s technical infrastructure (respectively, Compute & Storage; Networks, Voice & Video; Email, Directory Services & Access; IaaS; Desktop & Mobile) YOu will act as the subject matter expert in a number of technologies used across the business.

What you will be doing:
  • Provide technical guidance, coaching and mentoring to members of the wider IT team
  • Support customers in their effective use of IT technical services
  • Monitor the performance, availability and capacity of system hardware, software & associated infrastructure applications
  • Install, test and maintain new or modified systems software, hardware, firmware or middleware
  • Prepare and maintain documentation of the technical landscape
  • Analyse and rectify technical issues to ensure systems integrity and operation
  • Managing resource usage (system utilization, storage space, processing power, bandwidth, desktop environment, etc) to assure systems availability
  • Perform appropriate Backup and Restore tasks for technology platforms and ensure the availability of backup resources for desktop & mobile platforms
  • Build, maintain and support operating systems including firmware management, patch management and upgrades
  • Respond appropriately to requests for computing support or incidents from customers
  • Refer to management any unresolvable issues with recommendations for appropriate solutions
  • Provide incident and problem management support for the infrastructure environment
  • Provide licensing administration of all software required to service customer’s requirements and audit compliance
  • Deliver high levels of service that meet or exceed agreed SLA’s.
Experience you will have to be successful;
  • Demonstrated extensive experience (5-8 years) in technical services delivery in at least three of the areas supported by the Systems (Office 365 with a focus on Exchange Online and Azure Active Directory; Citrix XenApp; Compute & Storage; Backup management; Directory Services & Access; Desktop and Mobile)  
  • Demonstrated ability to handle multiple issues simultaneously
  • A proven track record of self-development and self-improvement, leading to the currency of technical qualifications.  
  • Demonstrated experience following change management processes
  • Key understanding of providing quality levels of service to business
  • Highly developed interpersonal and communication skills
  • Dedication to customer service
  • Proven ability to learn quickly and take ownership of problem\incidents
  • Effective communication skills, written and verbal
  • Proven ability to translate business requirements into practical solutions
  • Demonstrated desire to work as a part of a high performing team
  • Proven ability to operate effectively in a geographically diverse environment
  • Demonstrated vendor relationship management experience
  • Degree qualified or significant relevant experience
  • Relevant industry-specific qualifications in the following technologies will be preferred:
  • Cloud-based support, AWS, Microsoft Office 365 and Azure Active Directory
  • VMware 6.x / Citrix 7.X
If you are interested in hearing more about these roles, apply now!

Reece Richardson |