Job Description
Position Responsibilities Key Responsibilities;
- Provide technical guidance, coaching and mentoring to members of the wider IT team
- Peer review and sign off significant technology changes
- Support customers in their effective use of IT technical services
- Monitor the performance, availability and capacity of system hardware, software & associated infrastructure applications
- Install, test and maintain new or modified systems software, hardware, firmware or middleware
- Prepare and maintain documentation of the technical landscape
- Analyse and rectify technical issues to ensure systems integrity and operation
- Managing resource usage (system utilization, storage space, processing power, bandwidth, desktop environment, etc) to assure systems availability
- Perform appropriate Backup and Restore tasks for technology platforms and ensure the availability of backup resources for desktop & mobile platforms
- Build, maintain and support operating systems including firmware management, patch management and upgrades
- Respond appropriately to requests for computing support or incidents from customers
- Refer to management any unresolvable issues with recommendations for appropriate solutions
- Provide incident and problem management support for the infrastructure environment
- Provide licensing administration of all software required to service customer’s requirements and audit compliance
- Deliver high levels of service that meet or exceed agreed SLA’s
- Demonstrated extensive experience (5-8 years) in technical services delivery in at least three of the areas supported by the Systems Chapter: (Office 365 with a focus on Exchange Online and Azure Active Directory; Citrix XenApp; Compute & Storage; Backup management; Directory Services & Access; Desktop and Mobile)
- Demonstrated ability to handle multiple issues simultaneously
- A proven track record of self-development and self-improvement, leading to the currency of technical qualifications
- Proven experience in a similar role with mentoring and leadership capabilities
- Demonstrated experience following change management processes
- Key understanding of providing quality levels of service to business
- Highly developed interpersonal and communication skills
- Dedication to customer service
- Proven ability to learn quickly and take ownership of problem\incidents
- Effective communication skills, written and verbal
- Proven ability to translate business requirements into practical solutions
- Demonstrated desire to work as a part of a high performing team
- Proven ability to operate effectively in a geographically diverse environment
- Degree qualified or significant relevant experience
- Microsoft Office 365 and Azure Active Directory
- VMware 6.x
- Citrix 7.X
If you are interested in hearing more about this role, apply now! reece.richardson@perigongroup.com.au