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Systems Engineer - Office 365

Job Title: Systems Engineer - Office 365
Location: Sydney
Reference: 3087220
Job Published: January 10, 2020 09:01

Job Description

Highly regarded Not for profit organisation require a Systems Engineer role works as part of a team who are responsible for administration, development, maintenance and support of the organisation’s technical infrastructure (respectively, Compute & Storage; Networks, Voice & Video; Email, Directory Services & Access; IaaS; Desktop & Mobile). In this role you have a chance to make a difference will be an SME in a number of technologies used across the business. With your knowledge of business processes and IT systems which support our Client Services Delivery, Emergency Services Delivery, Marketing, Fundraising, Communications, Retail, Contract Relationship Management, Finance, Logistics, Human Resources, Business Planning, Collaboration, Information Management and Decision Support in a diverse, multi-faceted organisation.

Position Responsibilities Key Responsibilities;
  • Provide technical guidance, coaching and mentoring to members of the wider IT team
  • Peer review and sign off significant technology changes
  • Support customers in their effective use of IT technical services
  • Monitor the performance, availability and capacity of system hardware, software & associated infrastructure applications
  • Install, test and maintain new or modified systems software, hardware, firmware or middleware
  • Prepare and maintain documentation of the technical landscape
  • Analyse and rectify technical issues to ensure systems integrity and operation
  • Managing resource usage (system utilization, storage space, processing power, bandwidth, desktop environment, etc) to assure systems availability
  • Perform appropriate Backup and Restore tasks for technology platforms and ensure the availability of backup resources for desktop & mobile platforms
  • Build, maintain and support operating systems including firmware management, patch management and upgrades
  • Respond appropriately to requests for computing support or incidents from customers
  • Refer to management any unresolvable issues with recommendations for appropriate solutions
  • Provide incident and problem management support for the infrastructure environment
  • Provide licensing administration of all software required to service customer’s requirements and audit compliance
  • Deliver high levels of service that meet or exceed agreed SLA’s
Experience & Skills Required to be successful;
  • Demonstrated extensive experience (5-8 years) in technical services delivery in at least three of the areas supported by the Systems Chapter: (Office 365 with a focus on Exchange Online and Azure Active Directory; Citrix XenApp; Compute & Storage; Backup management; Directory Services & Access; Desktop and Mobile)
  • Demonstrated ability to handle multiple issues simultaneously
  • A proven track record of self-development and self-improvement, leading to the currency of technical qualifications
  • Proven experience in a similar role with mentoring and leadership capabilities
  • Demonstrated experience following change management processes
  • Key understanding of providing quality levels of service to business
  • Highly developed interpersonal and communication skills
  • Dedication to customer service
  • Proven ability to learn quickly and take ownership of problem\incidents
  • Effective communication skills, written and verbal
  • Proven ability to translate business requirements into practical solutions
  • Demonstrated desire to work as a part of a high performing team
  • Proven ability to operate effectively in a geographically diverse environment
  • Degree qualified or significant relevant experience
  • Microsoft Office 365 and Azure Active Directory
  • VMware 6.x
  • Citrix 7.X
If you are interested in hearing more about this role, apply now!