Our client is a well established Brisbane based financial services business, looking for a reliable and switched on Collections Officer to join their close knit team.
Reporting to an experienced Collections Manager, you will manage an active account portfolio, engage with clients professionally to negotiate repayment outcomes and contribute to a team that takes results seriously.
This suits someone who brings a strong work ethic, stays focused and takes pride in doing things properly.
Key Responsibilities
- Managing an active portfolio of accounts through the collections lifecycle, contacting clients via phone and written correspondence to negotiate and facilitate repayment arrangements
- Maintaining accurate records of all client interactions and account activity while consistently working to daily and weekly performance targets
- Assessing individual client circumstances with sound judgement and a professional, empathetic approach to reach the right outcomes
- Experience in collections, credit, financial services or a customer facing role involving sensitive conversations, though strong candidates keen to move into collections will also be considered
- Confident communicator with a composed, professional phone manner
- Results oriented, self motivated and comfortable in a structured, outcome driven environment
- Reliable, detail focused and the type who stays on task and takes ownership of their work
- Full Australian working rights, Brisbane based
- Competitive remuneration (experience dependent)
- Full training and a professional development pathway
- Experienced manager invested in your development
- Strong team culture in a low staff turnover company
