( On going casual position )
- Rotating Roster with core hours 10am-6pm
- $33 per hour (overtime & weekend rates will be applied)
The Opportunity
We are seeking a dedicated and professional Concierge to be the face of a busy shopping centre. This is an ongoing casual position that requires reliability and consistency to meet the needs of the centre and its diverse community of visitors and tenants.
As the first point of contact for everyone entering the centre, you will create memorable experiences through warm, personalised service in a fast-paced retail environment. Reporting to the Concierge Manager, you will work alongside a supportive team.
Key Responsibilities
Customer Service Excellence
- Welcome all visitors, tenants, contractors and guests with a warm, professional approach that sets the tone for an exceptional experience
- Provide prompt, courteous and personalised assistance to all enquiries regarding the centre's facilities, retailers, services and events
- Resolve customer concerns and complaints efficiently and professionally, escalating issues when appropriate
- Build strong, positive relationships with tenants and regular visitors
- Support community experiences, events, and giveaways as directed by the marketing team
- Manage the concierge desk as the central hub for all visitor interactions
- Answer incoming calls in a timely and professional manner, directing calls and taking accurate messages
- Assist contractors and visiting staff with sign-in procedures as required
- Ensure the concierge desk and common areas remain clean and presentation-ready at all times
- Follow all centre procedures including opening/closing protocols, security processes, guest access, bookings and deliveries
Essential Requirements
- 12 months/previous experience in retail/reception/concierge/hospitality-tourism-travel/hotel/entertainment/property management is preferred
- Ensure a friendly and well-presented appearance that helps create a positive first impression for shoppers
- Outstanding reliability and consistency- you understand the importance of being dependable in a busy retail environment
- Exceptional verbal and written communication skills with a polished telephone manner
- Proven ability to thrive in fast-paced environments while maintaining composure and professionalism within a customer centric environment
- Work well independently and within a team
- Strong organisational skills with excellent time management and attention to detail
- A genuine passion for people and service
- Flexibility to adapt quickly to changing circumstances and priorities
If you have experience as a receptionist or concierge, please get in touch with me as soon as possible or share this with a friend! sarah.swann@perigongroup.com.au