Our client is a well-established freight forwarding company based in Brisbane’s northern suburbs. Known for their collaborative culture and impressive staff retention, they continue to expand and are seeking an organised, customer-focused professional to join their growing operations team.
The Role
As a Customer Service Officer, you’ll be the key link between clients and internal logistics teams, ensuring shipments are delivered accurately and on time. This hands-on role covers customer liaison, documentation, and coordination across land, air, and sea freight operations.
Key Responsibilities
- Manage client communication and provide timely shipment updates
- Coordinate with carriers, Customs brokers, and logistics partners
- Prepare and check freight documentation and delivery orders
- Support with invoicing, payment verification, and record keeping
- Work closely with internal teams to resolve issues and maintain service quality
- Identify opportunities to enhance customer satisfaction and efficiency
- Strong attention to detail and communication skills
- Proactive, reliable, and able to manage multiple priorities
- Confident using Microsoft Office and internal systems
- Team player with a positive, solution-focused attitude
- Competitive salary and incentives
- Stable, growing business with genuine career pathways
- Excellent team environment with supportive leadership
- Comprehensive onboarding and training provided
For more information, please contact Zac Smith on 0466 310 409 or email zac.smith@perigongroup.com.au