Working closely with senior leaders and the Development team, you'll play a key role in supporting the franchise sales process from enquiry through to onboarding and store opening.
This is not a business development role. Instead, you'll take ownership of the administration, coordination and communication that underpins the sales process. From managing the CRM and tracking opportunities, to coordinating key milestones, preparing sales materials and supporting prospective franchise partners, You'll ensure every opportunity progresses smoothly, providing an exceptional experience at every stage of the journey
Key Responsibilities
- Manage incoming franchise enquiries and maintain accurate records within HubSpot CRM
- Manage franchise opportunity listings across websites and advertising platforms
- Coordinate Discovery Days, store visits, interviews and onboarding activities
- Prepare and update franchise information packs, sales presentations and promotional materials
- Liaise with prospective franchise partners, existing franchisees and internal stakeholders
- Coordinate franchise documentation and related administration
- Support franchise resale opportunities and existing franchise partners looking to sell
- Ensure all communication is actioned within required timeframes
You'll be highly organised, process driven and confident managing multiple stakeholders at various stages of a sales cycle.
- Experience managing sales pipelines, workflows or customer journeys
- Experience within franchising, retail, QSR, property, sales support or a similar environment
- CRM experience, ideally HubSpot, Salesforce or a similar platform
- Excellent written communication skills with the ability to update professional documents, presentations and marketing materials
- A personable and engaging communication style with a genuine passion for building relationships
- Strong administrative, computer and organisational skills, including Microsoft Office and Excel
- Exceptional attention to detail and the ability to manage competing priorities
- Flexible working arrangements
- Lots of Free lunches and great coffee
- Birthday leave
- Modern Inner West office with parking available & close to public transport
- Regular team lunches, celebrations and social events
- Supportive leadership team and collaborative culture
- Competitive salary package and genuine long term career opportunities
