This is a newly created role that offers the opportunity to combine technical billing expertise with process improvement, stakeholder management and training. You'll work closely with operational leadership to drive consistency, improve billing processes and support teams across multiple business units.
The Opportunity Reporting to the Director of Operations, you'll be responsible for ensuring invoicing processes are accurate, efficient and consistent, while acting as the first point of contact for billing queries. You'll also play a key role in coaching and developing staff, improving processes and driving best practice across the organisation.
Key Responsibilities
- Act as the subject matter expert for all invoicing and billing-related queries.
- Support and troubleshoot invoicing issues across multiple teams.
- Train, coach and mentor staff on billing processes and best practice.
- Develop training materials, process documentation and user guides.
- Partner with internal stakeholders to improve billing accuracy and efficiency.
- Build strong relationships with operational teams and external stakeholders.
- Identify opportunities to streamline processes and improve service delivery.
- Support the implementation of new systems, workflows and operational initiatives.
- Ensure invoicing activities are completed accurately and within required timeframes.
- Maintain compliance with internal policies and external requirements.
You'll ideally bring:
- 5+ years' experience in invoicing, billing, legal administration or a similar operational finance role.
- Strong knowledge of billing and invoicing processes.
- Experience training, coaching or mentoring team members.
- Excellent attention to detail and organisational skills.
- A proactive approach with strong problem-solving ability.
- Confident communication skills and the ability to build relationships across the business.
- Experience working within a professional services or legal environment will be highly regarded.
